Return and Exchange

 

DURASAFE does not take title to returned items until the item arrives at our centre.

Durasafe E-Store

Return & Exchange Policy

14 days

Restocking fee: 10%
Exchange for equivalent amount

Must provide Original Receipt as proof of Purchase

14 days

Only if Manufacturing defect

Full Refund or Exchange of equivalent amount ( excluding shipping fee to manufacturer )

 

RETURN/EXCHANGE FOR ONLINE PURCHASES

All purchased items must be in the original selling condition with all tags attached.

Carefully review the Product Exchange regulations below to make sure your item is eligible to be returned/exchanged.

Items purchased on dev.durasafe.com.sg in their original condition (new, unused, unwashed, unaltered

or defective) with tags attached may be returned within 14 days of receipt of your order.

If you believe you have received defective or incorrect merchandise (style, size, colour), you must contact Customer Care within 5 days of receipt and provide a photo of the defect.

 


DURASAFE Store’s Product Exchange Regulations*
  • 1. Original Tax invoice is needed for exchange within 14 days from date of purchase.
  • 2. Products must be in sellable condition. Products must have not been washed, worn, or altered.
  • 3. Shoes with the original box – the box must be free of damage, postage stickers or stamps.
  • 4. No refund of difference if price of the new item is lower than the original item.
    *Stores do not have a Refund policy
  • 5. Any item SGD$10.00 or less are non-returnable. Please note that shipping and handling charges are non-refundable.

For Defective Products

  • Product can be exchanged or refunded if there is any manufacturing defect.
  • Original receipt is required.